How to Request a Return
Contact us at service@ukoke.com with your order number and details of the item and the reason for your return. Please keep your receipt or proof of purchase. Our customer service team will review your request and provide the correct return address and shipping instructions.
Product Quality Issues and Incorrect Items
If you notice a product quality issue after receiving your order, contact customer service so we can confirm the issue. Once the issue is confirmed, please provide the actual address from which the item will be returned. We can provide a return shipping label or, if you prefer a replacement, send a new product at no additional charge. Customer service will confirm the return or replacement steps for your case.
If you arrange a return yourself, a refund can be issued after we receive the item and confirm that the problem was caused by a product quality issue.
If we sent you an incorrect item, contact customer service. We cover return shipping costs when a return results from our error.
Returns for Other Reasons
For returns unrelated to a product quality issue, contact us within 30 days of receiving your order. You are responsible for return shipping costs unless the return results from an error on our part.
We will inspect the returned item upon receipt. It must arrive undamaged, in its original packaging, and in a condition suitable for resale. No refund will be issued for a non-quality-related return if the item is damaged, is missing its original packaging, or cannot be resold.
Promotional and Final Sale Items
Discounted and promotional items follow the same return conditions as regularly priced items. Only items explicitly marked Final Sale are excluded from returns. If you believe a Final Sale item has a product quality issue, please contact customer service so we can review the issue.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@ukoke.com.