Shipping & Returns

Shipping Destinations

We ship to the 48 contiguous United States, Alaska, and Hawaii. We do not offer international shipping.

Shipping Rates

Free standard shipping is available on orders of $35 or more shipped to the 48 contiguous states. Shipments to Alaska and Hawaii are subject to additional shipping charges.

Available shipping methods and any applicable shipping charges are displayed at checkout before you place your order.

Delivery estimates depend on your location and selected shipping method.

Returns & Exchanges

To request a return or report a product quality issue, contact service@ukoke.com with your order number and details of the issue. Customer service will provide the correct return address and instructions.

Once a product quality issue is confirmed, we can provide a return shipping label or, if you prefer a replacement, send a new product at no additional charge. Please provide the actual address from which the item will be returned. Customer service will confirm the steps for your case. If you arrange a return yourself, a refund can be issued after we receive the item and confirm the product quality issue.

If we sent you an incorrect item, contact customer service. We cover return shipping costs when a return results from our error.

For non-quality-related returns, contact us within 30 days of delivery. You are responsible for return shipping costs unless the return results from an error on our part. We inspect returned items and cannot issue a refund if the item is damaged, is missing its original packaging, or is not suitable for resale.

Discounted and promotional items follow the same return conditions as regularly priced items. Only items explicitly marked Final Sale are excluded from returns. Contact customer service if you believe a Final Sale item has a product quality issue.

See our Refund Policy for the full return process and refund processing times.